Exchange & Refund

We accept returns or exchanges within 14 days of receiving your order.

TO SUBMIT YOUR REQUEST USING THE FOLLOWING LINK: HTTPS://RETURNS.E-STEBDAL.COM/RETURNS?SHOP=THEBASICLOOK.MYSHOPIFY.COM

To be eligible, items must:

* Be unused and unworn

* Be unwashed

* Have original tags attached

* Be in the same condition as received

Important: Certain items, such as final sale or limited-edition pieces, are not eligible for returns or exchanges.

Proof of Condition

Before approving a return or exchange, we require clear photos of the item showing its tags and condition. This ensures the item is eligible and protects both you and our brand.

Exchange Process

1. Contact us within 14 days of receiving your order.

2. Once approved, we will arrange delivery of the replacement item.

3. The courier will collect the item you wish to exchange during delivery.

4. Shipping fees will apply for the exchange, except when the exchange is due to a wrong or damaged item sent by us.

Return Process

1. Submit a return request within 14 days of receiving your order.

2. After confirmation, we will arrange pickup from your location.

3. The item will be inspected upon arrival at our warehouse.

4. If approved, your refund will be processed.

Please note: Shipping fees for returns or exchanges will apply whenever the courier comes to pick up an item or deliver an exchange, unless the return is due to our error (wrong or damaged item).

Refunds

Approved refunds will be issued via:

* Bank Transfer

* Instapay

* Smart Wallet

Refund processing times may vary depending on your bank or payment provider.

If you have any questions or need assistance with your order, shipping, or returns, please contact us:

Email: info@herdailyeg.com

Instagram: @herdailyeg

Thank you for choosing Her Daily. We are committed to providing a smooth, reliable, and enjoyable shopping experience.